In case the confirmation page on our website was shown normally but you did not receive the confirmation email with the tickets you would need to send a Email found on the first page of our website in the customer support section in order to request the tickets to be sent to you.

In case you don’t receive any confirmation email from our agency within an hour after the completion of the reservation process and no booking code confirmation was shown to you on our website please contact your bank in case your bank informs you that there has indeed been a charge contact us as fast as possible by support@easytrip.co.in

Category: Flights

Air tickets of all airlines have specific Fare Rules attached to them which determine the price of that ticket. These rules are developed by the airline company. Please check carefully whether a ticket is refundable and whether additional charges will be imposed in the event that your travel plans change. Different fares will have different conditions, and a ticket that allows you to change the dates of your travel without charge or to receive a full refund if you cancel your travel plans will be more expensive, but still possibly desirable if flexibility is important to your plans.

Fare rules on our website are available at several steps during your booking. You can read them when choosing your flight in the "Details" => "Fare Rules" option. Additionally, you have the possibility to check the rules before completing the payment.

Category: Flights

You can contact our Customer Support by the e-mail support@easytrip.co.in Our agent will handle your request and check the conditions of your ticket. The conditions (fare rules) governing the cancellation or change policy of a ticket vary depending on the airline company. These rules are attached to the e-mail confirmation of your booking and are visible during the purchase of your e-tickets on our website.

Note:- We will firstly only inform you about the conditions (unless you choose the option to proceed with cancellation without informing you regardless the refundable amount). All changes or cancellations are completed only upon the written or phone confirmation of the customer. Please send Email from your registered Email only or make call with registered Phone number with us. Your e-mail and phone number automatically register in process of booking.

Category: Flights

Immediately after the completion of the reservation procedure on our web page, a success page will be displayed on your screen and a booking confirmation e-mail containing all the information regarding your reservation will be sent to you if the ticket has not been issued at the same time. The final email you will receive is the one containing your e-ticket numbers. Usually, you receive it within several minutes from the completion of your reservation (Please note that in some rare cases it may take up to 24 hours for the e-tickets to be issued and sent to your e-mail address).

Category: Flights

The e-ticket purchase confirmation is the email with e-tickets details and confirmation for each passenger sent within several minutes to the e-mail address entered when making the booking. (Please note that in some cases it may take up to 24 hours for the e-tickets to be issued and sent to your e-mail address)

This proves the passenger`s purchase and right for the flight. In this email confirmation, you can find all ticket information – booking code, online check-in code, e-ticket number in the airline company`s system, flight number, date and time of the flight, city, and airport of departure/arrival, your baggage allowance etc.

There is also an option to print the tickets confirmation by selecting the “Print booking” option in control panel.

Category: Flights

The categories of passengers are the following ones:

- Adults: Passengers 12 years old or older.

- Children: Passengers from 2 to 11 years old. Tickets for unaccompanied children, younger than 12 years old, cannot be booked via the website.

- Infants / Babies (without seat) are considered the passengers up to 2 years old. Every passenger, older than 12 years old, may escort a baby in his arms as a general rule. (Exception might occur)

Note: some flights do not offer special prices for children and/or babies. In this case, the price of child and/or infant ticket will be the same as for the adult passenger.

Category: Flights

You can check-in for your flight by using one of the following ways:

  • Check-in at the airport
  • Self Check-in at the airport
  • Check-in Online
  • Mobile Check-in

Check-in at the airport is provided by every airline company whether at the check-in gate or at the special kiosk for self-check-in. In both cases, you will receive your boarding pass at the airport. (Note that some low-cost airlines might have additional fees for check-in at the airport)

The other ways to check-in are not always provided by the airline company. If you check-in online on the website of the airline company you will have to print out the boarding pass and take it with you at the airport. In the case of check-in from your mobile phone (Mobile Check-in), you should save the check-in code that the airline sends you either by text message or by e-mail.

In all the methods you would need to use your online check-in code or e-ticket number in order to proceed with the check-in.

For further information please visit the airline’s webpage.

Category: Flights

You can find our contact details under the company information section in the footer of our website. The working hours of our agency are also provided in the mentioned section.

In case you have an emergency outside of our working hours please contact the airline company representative directly.

Category: Flights

Depending on the airline company you can purchase additional baggage directly during the booking process at the step where you enter the passenger details. In case there is no such option you can make a request for additional baggage by e-mail. In any case, the price for additional luggage is calculated according to the rates of each specific airline company. Each airline has its own Baggage Allowance. Please consult your Travel Consultant or the airline directly.

Category: Flights

Every airline has its own restrictions regarding weight, size, and type of luggage and hand luggage depending on the ticket class and flight destination. In the tickets you purchase through our agency, all the baggage details available to us are shown both on the website during purchase and in the confirmation email under each separate ticket.

Please take into account that if you bought a connecting flight ticket, the stricter luggage and hand luggage rules of the airline company carrying out the flight are applied. You can read detailed information on such restrictions on the airline company`s website in the respective section.

Category: Flights

In order to request a change of your email address, you need to send a request through registered e-mail only.

Category: Flights

Yes, you can re-send a copy of your e-tickets to yourself My Account section of our website or by the e-mail support@easytrip.co.in

Category: Flights

The tickets are non-transferable and for this reason, no change of name can be done after the ticket is issued. It is considered to be passenger’s responsibility to enter the correct information during the reservation process. The name should be entered in the reservation form exactly as it is written in the passport or the identity card (depending on which document will be taken by passenger with him for the travel).

Most airlines do not allow name changes after the ticket is issued. If you find an error or misspelling in the name please contact us as soon as possible so we can inform you about the available options according to the airline company's policy.

Category: Flights

Make sure that you are using the correct online check-in code (provided in the e-mail with your ticket confirmation to the right of the ticket number). Also check if your flights are being operated by different airline companies, which means that online check-in might not be possible in this case. In case online check-in is not possible you would need to proceed with checking-in directly at the airport.

For more details, you would need to contact the airline company directly since every airline company might have additional limitations for online check-in.

Category: Flights

Name and surname should be entered in the booking exactly as they are shown in the travel document (passport, ID etc.) In case there are several names/surnames they should all be entered respectively and the system will not allow spaces between them according to the rules of the international booking system.

In case the passenger has a middle name it should also be entered during the booking process. It should be added to the first name, not the surname.

In case you are not sure how to correctly insert your name or surname please kindly contact the respective airline company in order to clarify how they would need to see your personal details in order to allow boarding.

Category: Flights

This information is connected to the check-in luggage you give away in the cargo department of the plane during your travel. As a general rule, the hand luggage is always included in the tickets regardless the check-in baggage allowance.

For more details, you would need to refer to the web-site of the airline company since each airline has specific rules regarding baggage policy.

Category: Flights

If you have bought a connecting flight ticket, for example, Athens-New York with a connecting flight in London, and the first flight Athens-London is delayed due to the fault of the airline company and, consequently, you miss your following flight to New York, then the airline company`s staff in the airport are obligated to change your tickets to the next available flight.

In case there are no alternative flights or the alternative option is not suitable for you, please contact the airline company representative for a possibility of compensation. If you have bought 2 separate tickets for the flights Athens-London and London-New York, no compensation will be provided and you will have to purchase a new ticket in order to continue your travel. In order to purchase a new ticket or exchange the existing one, you would need to address the representative of the airline company in the airport.

Category: Flights

Your tickets are electronic (e-ticket), therefore even if you lose the e-mail that we have sent you, there is no problem as the check-in manager should be able to find your booking using your passport or ID. You can also make a request by the e-mail on support@easytrip.co.in

Category: Flights

Most airline companies provide special meal types on their flights.

You can opt for this directly with the airline company or through our agency by using the the e-mail support@easytrip.co.in .

If the special meal is not approved a standard meal will be offered if a meal is provided for the specific flight in general.

Category: Flights

If you miss your flight, take your boarding pass, ticket, or reservation confirmation to the airline ticket counter in the airport in order to receive assistance. The airline company may put you on standby for the next available flight or instruct you on further actions.

Category: Flights

Yes, you can book a flight for someone else if you are not the passenger. If we need any verification or information from you regarding the purchase a member of staff from our service team will contact you directly. All you need to do is go ahead and make the reservation as normal.

Category: Flights

You can book a flight up to 11 months in advance.

Category: Flights

Air tickets returned for refund are subject to Airlines cancellation Policy. It may be depend on class/ your ticket has been booked. A minimum cancellation charges (as per Airlines cancellation Policy) +Rs.150.00 Handling Charges per passenger in case of Domestic Flights and Rs.500 in case of international flights.. Tickets are presented to the respective airline or consolidator for assessment. Refunds by airlines or consolidators for part-used tickets are always less than pro-rata and in some cases there may be no refund value whatsoever. Refunds will be paid to you as soon as the amount due has been established with either the relevant airline or consolidator. This usually takes between 10-40 days but in some cases (e.g. lost tickets, special circumstance requests) it may take considerably longer, i.e. up to 12 months.

Category: Flights